Arab Electric suspended cutoffs for non-payment during the corona pandemic. But cutoffs will resume June 8. The utility is offering a repayment plan for those who need help.
Members who have a balance have been mailed a letter explaining the repayment process (see below).
To help its members during the COVID-19 pandemic, the Arab Electric Cooperative board of trustees voted to temporarily suspend service disconnections for members who are having financial difficulties.
“Electric co-ops are built by, and belong to, the communities we serve,” said AEC general manager Stacey White. “Suspending cut-offs was one of the steps AEC took to reduce the stress on our members and provide local families and businesses with certainty during an uncertain time.
“Since the start of the pandemic, we’ve worked to support families and businesses throughout our community,” she continued.
Even though cut-offs will resume, AEC has a plan in place to help members.
“We have a payback plan that we can arrange but you must call our office so we can get that paperwork started,” White said. “If you don’t call us and make arrangements, you are subject to having your electricity disconnected beginning June 8.”
Members can apply for assistance, which allows them to pay back what they owe over several months, in addition to their upcoming bills.
“The COVID-19 pandemic was unprecedented,” White said. “We know our members may be facing financial challenges and we understand you may have trouble paying your electric bill during this critical time. If you missed payments and have a past-due balance, we can help, but, again, you have to call our office to make arrangements.”
The text of the letter sent to members who haven’t paid their bills is:
Dear Valued Member,
Our community, as well as our nation, has experienced unprecedented times over the past two months. Due to the significant economic impact
COVID-19 has caused, Arab Electric has established a plan to provide Members with payment options for continued electric service.
We will be offering a special loan arrangement to help amortize accrued electric bills into manageable payments. The terms of the loan will be determined when we resume our regular collection and penalty routines.
These loans will be evaluated on a case-by-case basis. In order to qualify for the special loan arrangement, the enclosed form (application) must be received in our office by May 22, 2020.
If we do not receive this form your account will be subject to the normal disconnect policy.
If you have questions about this letter, please feel free to contact our office at 256-586-3196, ext: 304 or ext: 323 Sincerely, Arab Electric Cooperative
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